First and foremost, we are here to help our customers.
We will never lie to our customers or purposefully attempt to mislead them.
We will never try and sell our customers a service they do not need.
We will never give an assessment or a diagnosis without properly inspecting the problem.
Once a problem is found it is our obligation to always inform the customer of their options, if available.
We never make decisions for our customers; we merely provide the information necessary for them to make them.
We will ALWAYS do our best to provide our customers with the service they deserve.
We must ALWAYS demonstrate our commitment to professionalism and customer service.
Always maintain a positive and helpful disposition no matter what the situation.
Our business principles are guided by our moral values, and we never allow our values to change because of loss of profit. (Job quality should never be sacrificed because of loss of profit).
No matter what, we are never to raise our voice or disrespect our customers.
Everyone makes mistakes; it is how we deal with them that will set us apart.
Excellent customer service is not just expected, it is REQUIRED at Jobe Roofing.